Refund policy

Refund Policy for Thatscampin.com

Last Updated: 10/9/2023

Thank you for shopping at Thatscampin.com. We strive to provide high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refund

1.1. To be eligible for a refund, you must meet the following criteria:

  • Your request for a refund is made within 30 days from the date of delivery.
  • The item(s) you wish to return is in its original condition, unworn, unwashed, and with all original tags attached.
  • You provide a valid proof of purchase (order confirmation or receipt).

2. Non-Refundable Items

2.1. The following items are not eligible for a refund:

  • Gift cards or e-gift cards.
  • Items marked as "Final Sale" or "Clearance."
  • Personalized or custom-made items.
  • Intimate apparel, swimwear, or undergarments for hygiene reasons.

3. Return Process

3.1. To initiate a return, please follow these steps:

  • Contact our customer support team at thatscampinissues@gmail.com to request a return authorization.
  • Pack the item(s) securely in the original packaging, if available, or in a suitable package.
  • Include a copy of the packing slip or order confirmation inside the package.
  • Clearly label the package with your return authorization number.

3.2. You are responsible for shipping and handling charges when returning items unless the return is due to our error or a defective product.

4. Inspection and Approval

4.1. All returned items will be inspected upon receipt. We reserve the right to refuse a refund if the item(s) do not meet our eligibility criteria.

5. Refund Process

5.1. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

5.2. If your refund is approved, it will be processed using the original payment method. Please allow up to 14 business days for the refund to be reflected in your account, which may vary depending on your payment provider.

6. Shipping Costs

6.1. Shipping and handling charges are non-refundable, except when the return is due to our error or a defective product.

7. Exchanges

7.1. We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process as outlined above and place a new order for the desired item on our website.

8. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at thatscampinissues@gmail.com.

By shopping with us, you agree to adhere to the terms and conditions of this refund policy.

Thatscampin.com